Inclusive experience brief
Identify who the current experience excludes and design safer, more flexible ways for them to take part.
Accessibility and inclusive design · 45 min · Advanced · 39 questions
Who is excluded
Who does the current experience exclude or burden?
What evidence shows this exclusion?
Which permanent access needs matter here?
Which temporary limitations matter here?
Which situations make access harder?
Which financial or device limits matter?
Which connectivity limits matter?
Participation
How will affected people shape the problem definition?
How will affected people shape the design?
How will affected people evaluate the result?
How will participants control their consent?
How will participants be compensated?
Demands
Which sensory demands does each step create?
Which physical actions does each step require?
Which decisions are hard to understand?
What must people remember?
How much uninterrupted time does the task require?
Which steps require help from another person?
Equivalent paths
Which tasks need an equivalent path?
Which input methods should people be able to choose?
Which alternative verification method is needed?
Which alternative payment method is needed?
Which alternative support channel is needed?
Language and identity
Which languages must the experience support?
Can people enter their real names?
Can people choose whether to share pronouns?
Does the experience assume one family structure?
What reading level should the content support?
Does the experience support right-to-left text?
Safety
Could the design expose private information?
Could someone use the design to abuse another person?
Could the design enable discrimination?
Could someone be pressured into an action?
Could the design increase unwanted surveillance?
Outcomes
How will we compare completion across groups?
How will we compare errors across groups?
Do any groups need substantially more time to finish?
How will we compare trust across groups?
How will we compare reported harm across groups?
How to use this brief
Use this brief as a bank of questions for the conversation. Choose what is relevant, mark covered questions as you go, and skip anything that has already been answered.
Use this brief when...
Use when you need to identify who the current experience excludes and design safer, more flexible ways for them to take part.
Best used as: Live call · Async intake
- Category
- Accessibility and inclusive design
- Discussion time
- 45 minutes
- Depth
- Advanced
- Last updated
- Jul 21, 2026
- Scope
- Design briefs
- Best used as
- Live callAsync intake
- Design roles
- Accessibility specialistProduct designer
- Audience
- UX and UI designersProduct designersDesign leadsProduct managers
- Platforms
- WebiOSAndroid
- Company type
- B2BB2CEnterprise
- Product stage
- LaunchGrowthMature product
- Tags
- accessibility-and-inclusive-designinclusive-experienceproduct-and-experienceinclusive-designexperience-redesign