Product quality audit brief
Audit whether critical product journeys work reliably, clearly, safely, and accessibly in realistic conditions.
Handoff, launch and iteration · 45 min · Advanced · 34 questions
Quality coverage
Which user journeys are critical to product quality?
Which user roles must complete those journeys?
Which regions must be covered?
Which devices must be covered?
Which recovery journeys must be covered?
Functional rules
Which calculations must always be correct?
Which state transitions must always work?
Which permission rules must always hold?
Which state must persist?
Which data must stay synchronized?
How will data integrity be checked?
Experience quality
Can people discover the next action?
Can people complete the journey efficiently?
Can people understand each decision?
Can people undo risky actions?
Does the journey work in supported languages?
Accessibility
Which automated accessibility checks will run?
Can critical journeys be completed by keyboard?
Can critical journeys be completed with a screen reader?
Do critical journeys work at high zoom?
Do critical journeys respect reduced motion?
Performance and reliability
What is the maximum acceptable response time?
How quickly must important content render?
Which journeys must work offline?
What crash rate is acceptable?
How much traffic must the product handle?
How should the product fail over?
Security and privacy
Which security and privacy scenarios will we review?
Evidence
Which analytics support the audit findings?
Which error records support the findings?
Which incidents support the findings?
Which support tickets support the findings?
Which research supports the findings?
Action plan
How will findings become an action plan?
How to use this brief
Use this brief as a bank of questions for the conversation. Choose what is relevant, mark covered questions as you go, and skip anything that has already been answered.
Use this brief when...
Use when you need a systemic view of quality across the whole product experience.
Best used as: Research plan
- Category
- Handoff, launch and iteration
- Discussion time
- 45 minutes
- Depth
- Advanced
- Last updated
- Jul 21, 2026
- Scope
- Design briefs
- Best used as
- Research plan
- Design roles
- UX researcherProduct designer
- Audience
- Product designersUX and UI designersProduct managersDesign leads
- Platforms
- WebiOSAndroid
- Company type
- B2BB2CEnterprise
- Product stage
- LaunchGrowthMature product
- Tags
- handoff-launch-and-iterationproduct-quality-auditresearch-and-evaluationproduct-quality-auditrelease-health-review